ACEMAGIC is committed to providing an exceptional shopping experience, offering free shipping on all orders, along with comprehensive warranty and return policies.
1. How long does delivery take?
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United Kingdom Shipping time estimate: 3–7 business days.
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United Express Shipping time estimate: 2–3 business days.
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Other countries: 10-15 days.
Note: The delivery time of pre-sale products is subject to the arrival time.
We understand your expectations about delivery times, so we are committed to providing as much transparency as possible so you can track your package in real time and know when it will arrive. If you have any logistics questions or questions that require assistance, please feel free to contact us.
Parcels may be delayed due to weather conditions, product stocking, billing & shipping verification, etc.
2. Can I change the items I ordered?
Once an order has been placed, you cannot change the requested order or the selected quantity. We suggest contacting us to reverse the incorrect order and placing a fresh order for your desired items on our website.
3. Can I change the delivery address of my package after it has been shipped out?
Unfortunately, we cannot change the shipment once the product is en route.
4. What do I need to do when I received a different product than what I ordered?
Please contact our customer service as soon as possible at service@acemagic.com.
5. I have received the wrong/broken product – what do I do?
If you receive your package and it is not what you ordered, contact us immediately with the following:
- A photo of the item or items you received and the delivery note (Please ensure the details are clear and visible).
- A clear image of the ordered item.
Inform our customer service within 48 hours of receiving the goods if it is damaged by sending an email to service@acemagic.com
Our service will respond within 24 hours.
6. Where are your products shipped from?
- All orders to the United Kingdom are shipped from the United Kingdom warehouse.
- All orders to Europe are shipped from the Europe warehouse.
7. Do you deliver to my area?
We strive to provide global shipping services, but there are a small number of areas where we cannot deliver. If delivery is unsuccessful, our customer service team will contact you.
Thank you for your understanding.
8. What is the fee for shipping?
Free shipping on all orders.
